Support

Quick start

1. Add Tovo to Slack. One click installs the bot; it auto-joins public channels where you run work.
2. Start a checklist. Run /tovo start to pick a template, or mention @tovowith a list in plain English. Add the word “relay” for a sequential hand-off.
3. Drive it to done. Tap a button or react: ✅ done · 👀 mine · ⛔ blocked.

For the full walkthrough, see how to use it and the command reference.

Common questions

Tovo isn’t responding to a command

Make sure the app is still installed (Slack → your workspace name → Tools & settings → Manage apps). Slash commands work anywhere; for in-channel runs, the bot needs to be in the channel — it auto-joins public channels, or you can invite it with /invite @tovo.

Mentioning @tovo didn’t create a checklist

Plain-English authoring requires AI parsing to be enabled for your workspace. If it’s off, use /tovo startwith a saved template instead, or reach out and we’ll help get it turned on.

I’m not getting email reminders

Email notifications are optional and depend on your plan and workspace configuration. DM and channel notifications work on every plan. Check your plan with /tovo upgrade, or contact us if DMs aren’t arriving either.

I hit my monthly run limit

The Free plan includes a monthly run allowance. Upgrade from Slack with /tovo upgrade to raise or remove the cap — see pricing.

Managing your subscription

View plans and upgrade or change your subscription from Slack with /tovo upgrade. Billing is handled by our Merchant-of-Record payment processor; you can cancel anytime and keep access until the end of the billing period. For invoices or billing issues, email support@tovo.run.

Exporting your data

Run /tovo export and Tovo will DM you a CSV of your runs and tasks (available on the Business plan).

Uninstalling

To remove Tovo, go to Slack → Tools & settings → Manage apps, open Tovo, and choose Remove App. Uninstalling revokes the app’s access; we then delete or anonymize your workspace data as described in our Privacy Policy.

Data & privacy requests

To request a copy or deletion of your data, email support@tovo.run. See our Privacy Policy and Security page for details on how we handle your information.